accident-info

Your Rights as a Car Repair Consumer

There are certain topics that every car owner should know when having their vehicle repaired. Taking your car to the repair shop isn’t generally something people are familiar with (because hopefully it doesn’t happen all that often!) But, if you are in an accident, it’s important that you know your rights as a consumer.

These consumer rights can help you ensure that your car is repaired correctly, safely, quickly, and within your budget.

You have the right to choose your own repair shop.

In most cases, when your car is in an accident, you can choose the shop you want to repair it. Ask your friends, have a quick Google, and look for local shops!

You can ask your insurance company for suggestions but if they’re telling you that you only have a few options, don’t believe them. This is called steering and in most states, it’s illegal.

You have the right to choose your repair parts.

If parts of your car need to be replaced, you can have a say in which parts are used!

Usually, you can choose from three kinds of parts: OEM, non-OEM, or recycled parts. However, depending on your insurance policy, only certain kinds of parts may be covered. (This doesn’t mean that’s your only option!) Each kind of part has unique benefits and costs so if you’re not sure, ask your repair tech or do a little research.

In many states, if a shop is going to use anything other than OEM parts, they’ll need to notify you. To be proactive, ask your repair shop before the repair.

You have the right to a safely and correctly repaired car.

When you take your vehicle to be repaired, you are paying for a service and you can rightfully expect that your vehicle will be repaired correctly and when repairs are completed, it will be returned to you in a safe condition for driving.

Don’t be afraid to ask questions so you understand how your car is repaired, what is being repaired, what is being replaced, and what to expect. You can ask about your technicians and their qualifications or experience, what they’re doing and why, and what your options are.

Get involved!

The first step in successful collision repair is knowing your rights. The next step is to get involved! When you’re choosing your repair shop, don’t be afraid to ask questions. A great repair shop will answer them and help you understand.

Jorge was extremely professional and responsive. He clearly knows the business and managed the process to make the experience as painless as possible. They are also very committed to the community and local Greater Nanuet Chamber which means a lot to me. Great job! And thank you Jorge and Clarkstown Collision!

Mike Carey

I wasn’t happy when my car was hit but I am very happy that the accident lead me to Clarkstown International Collision. They are so efficient and easy to work with. It was truly effortless. They updated me via text message as to the status of my vehicle. I hope I won’t ever need them again but if I do I know they will be getting my business again!

Vicki Lawrence

This is the first time I have used CIC and I could not have been more please. Jorge and his team really go above and beyond to ensure that everything is done right. I was notified of updates via text so I never had any question what was being done. My vehicle was even completed a day ahead of schedule. My car was cleaned inside and out before it was returned to me which was a nice surprise. The work was top notch and I can’t tell the car was ever in an accident. The cost was definitely comparable to other shops in the county. I would highly recommend.

Noelle Stephens-Scott

From the time I arrived, Jorge made sure my car was taken car of. All the paperwork and formalities were taken car of immediatly. I dropped off my car and spent about 10 minutes total going over specifics with Jorge. They are extremely efficient and use technolgy to make the experience even better. During the repair process, they sent me text messages alerting me as to what stage in the process the car was in. I never had to call to check what was going on with my car. Obviously, the most import part of a body shop is the quality of the work. CIC did a great job. My car looked brand new as if I had the Audi factory do the work. Color matching was perfect and no signs of the car being recently painted. They are very accomodating and do their best to be the best in the business. Highly recommended.

David Mercado