how-to

How Eugene Cortes Built his Business Around the Customer

Twenty-five years of improving the customer experience culminates with Cortes' new management system

If you ask Eugene Cortes from Clarkstown International Collision about his key to success, he gives a pretty simple answer: “It all boils down to customer service.” But that’s not just some statement Cortes throws out—he says it with a mix of compassion, sincerity and gravity that comes with 40 years of collision repair experience.

Plus, his approach to providing exemplary customer service has been anything but simple. For every decision he’s made since opening Clarkstown International Collision in Nanuet, N.Y., he’s started by putting himself in the customers’ shoes, considering how their experience will be shaped entirely by how attentive he is to their needs.

“They’ve just had their beautiful, brand-new car damaged,” he explains. “When you’re on their level and understand how they feel and you show that it’s not just about getting the job in the door, people appreciate that.” more...

Professional, knowledgeable staff. Quality repair. Will recommend to family and friends.

Deena Petrino

Clarkstown Collision is the only place I will ever take our cars to have any body repair work done. Gene and his team provide exceptional customer service and the place is spotless! I have never seen a more beautiful auto body shop! That attention to detail carries through to the work they do for their customers. They are professional from beginning to end. I highly recommend bringing your car to Clarkstown International Collision for body repairs, ding removal, detailing, etc. 5 stars!!

Risa Hoag

Very fast and convenient. The rental rep from Enterprise is right on site! They did an amazing job on my car and kept me posted on the progress by texting. I was very satisfied that I chose Clarkstown International as my repair shop. Thank you!

Lija Znakina

Awesome service! Repaired my car to make it look like it was brand new. Associates were extremely welcoming, reassuring, and professional.

Andrew Stolarski