How Eugene Cortes Built his Business Around the Customer

Twenty-five years of improving the customer experience culminates with Cortes' new management system

If you ask Eugene Cortes from Clarkstown International Collision about his key to success, he gives a pretty simple answer: “It all boils down to customer service.” But that’s not just some statement Cortes throws out—he says it with a mix of compassion, sincerity and gravity that comes with 40 years of collision repair experience.

Plus, his approach to providing exemplary customer service has been anything but simple. For every decision he’s made since opening Clarkstown International Collision in Nanuet, N.Y., he’s started by putting himself in the customers’ shoes, considering how their experience will be shaped entirely by how attentive he is to their needs.

“They’ve just had their beautiful, brand-new car damaged,” he explains. “When you’re on their level and understand how they feel and you show that it’s not just about getting the job in the door, people appreciate that.” more...

Clarkstown Collision was just amazing. I never been there before until my car was in an accident. I must say their customer service is impeccable. They were polite and sincere. They made the whole process of fixing my car stress free. They kept me up to date on every step of the way. I would highly recommend Clarkstown Collision. My car came out beautiful. Great job👍🏻👍🏻👍🏻. Couldn’t be happier. Keep up the great service and work. AAA+++

Paul Ski

Smooth and seamless process with our insurance. Great communication. Staff very professional and cordial.

Melanie V.

Clarkstown International is also trustworthy and really provide above and beyond the call of duty Service. I highly recommend them and Jorge is excellent, the whole staff is helpful, professional , courteous , reliable and the owner is a gem.

Loren Lockwood

What an amazing customer experience! Would highly recommend!!! I first met with Pam who is extremely nice and very personable. We ran into an issue but she was quick with a resolution and definitely helped. I never got to meet Elias who worked on my car but the job was excellent!! I was more impressed on how my car was, not only fixed but, cleaned inside and out; something I wasn’t expecting. Very very great experience!!

Tatiana Pagan