how-to

How Eugene Cortes Built his Business Around the Customer

Twenty-five years of improving the customer experience culminates with Cortes' new management system

If you ask Eugene Cortes from Clarkstown International Collision about his key to success, he gives a pretty simple answer: “It all boils down to customer service.” But that’s not just some statement Cortes throws out—he says it with a mix of compassion, sincerity and gravity that comes with 40 years of collision repair experience.

Plus, his approach to providing exemplary customer service has been anything but simple. For every decision he’s made since opening Clarkstown International Collision in Nanuet, N.Y., he’s started by putting himself in the customers’ shoes, considering how their experience will be shaped entirely by how attentive he is to their needs.

“They’ve just had their beautiful, brand-new car damaged,” he explains. “When you’re on their level and understand how they feel and you show that it’s not just about getting the job in the door, people appreciate that.” more...

Clarkstown International Collision did superior work on my automobile today. They replaced a mirror and touched up some of my paint. Elias kept me updated on the service in a timely manner, and they completed the work ahead of time. I totally recommend this business if you need auto body work on your car.

Neil Rosenthal

My entire experience was pleasant. The people that I interacted with were friendly and accommodating. Very happy with the work that was done. Thank you.

Robin G.

Good service and the staff were very friendly and helpful including Pam from Gieco . The work on my car came out great

mike keenan

The entire staff is very warm and welcoming They make you feel very at ease during a difficult time. Most of all they are trustworthy

Marcy M.