how-to

How Eugene Cortes Built his Business Around the Customer

Twenty-five years of improving the customer experience culminates with Cortes' new management system

If you ask Eugene Cortes from Clarkstown International Collision about his key to success, he gives a pretty simple answer: “It all boils down to customer service.” But that’s not just some statement Cortes throws out—he says it with a mix of compassion, sincerity and gravity that comes with 40 years of collision repair experience.

Plus, his approach to providing exemplary customer service has been anything but simple. For every decision he’s made since opening Clarkstown International Collision in Nanuet, N.Y., he’s started by putting himself in the customers’ shoes, considering how their experience will be shaped entirely by how attentive he is to their needs.

“They’ve just had their beautiful, brand-new car damaged,” he explains. “When you’re on their level and understand how they feel and you show that it’s not just about getting the job in the door, people appreciate that.” more...

Good service and the staff were very friendly and helpful including Pam from Gieco . The work on my car came out great

mike keenan

Service was fantastic, fine job. George and the girls at the desk went out of their way to help me. I would highly recommend them.

James G.

Great shop! The workmanship is top notch and they go out of their way to keep you informed on progress! Highly recommended!

John Kelly

thank you for your excellent work. this is the 4th car we have had fixed but you and we are always satisfied. thanks, the Lavelle family.

Daniel L.